21vip Privacy Policy – Your Data Is Completely Safe With Us

21vip Only the data strictly necessary to operate our services is collected. We believe less data means more protection — so no unnecessary information is ever collected.

Personal Identification Information (at registration):

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (if required)
• National ID or passport number (for KYC verification)

Financial Information (at the time of payment):

• Mobile Banking Number (bKash / Nagad / Rocket)
• Transaction history and amounts
• Withdrawal & Deposit Records

Automatically Collected Information:

• IP address and device type
• Browser Type & Operating System
• Session duration and activity on the platform
• Location Data (approximate only)

21vip Information is collected through various means. In every case, we maintain full transparency about how and why.

• Information you provide directly through the registration form
• Transaction data during payment processing
• Documents submitted for KYC verification
• Information provided when contacting our support team
• Automatic Collection via Cookies & Tracking Technologies
• A log of your gaming and betting activity on the platform

The highest security standards are applied to every method of data collection. SSL encryption is used during all data transmission.

21vip Your data is used only for specific, defined purposes. It is never used for anything else without your consent.

Permitted Use:

• Creating and managing your account
• Processing and verifying payments
• Age and Identity Verification (KYC)
• Providing customer service and support
• Sending Relevant Bonuses & Offers
• Ensuring platform security
• Fulfilling Legal Obligations
• Improving the quality of our services

Prohibited Uses:

• Selling data to third parties
• Use for unrelated advertising
• Sharing with Other Businesses
• Use for marketing purposes without consent

21vip Your information is not generally shared with anyone. However, in certain limited and specific circumstances, sharing your data may be necessary.

• Payment Gateway: bKash, Nagad, Rocket – only the information required for payment processing.
• Security Service Providers: For fraud prevention and cybersecurity purposes.
• Legal Authorities: Only the minimum necessary information, when required by court order or legal obligation.

21vip The most advanced technology is used to protect your data. Our security infrastructure is built to international standards and updated on a regular basis.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Firewall Protection: Multi-layer firewall to block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Secure Data Centers: Servers with world-class physical and digital security safeguards.
• Regular Security Audits: Penetration testing and vulnerability assessments.
• Data Backup: Regular encrypted backups are maintained.

Please note, however, that no one can guarantee complete security on the internet. That's why we encourage you to keep your password strong and never share it with anyone.

21vip This website uses cookies — small text files stored in your browser that help improve your experience on the site.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features on the site to stop working.

21vip Your data is not retained longer than necessary. Retention periods are determined based on the type of data involved.

• Account Information: For the duration of the active account and for 5 years after closure.
• Financial Transaction Details: Up to 7 years, as required by legal obligations.
• Gaming Logs: Up to 3 years (for dispute resolution purposes).
• Communication History: Up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

21vipEvery member has important rights regarding their personal data, and we respect those rights in full.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Restriction: You can restrict how your data is used for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can object to certain types of data processing.

To exercise this right support@21vip.biz— email us and we'll respond within 30 days.

21vip Strictly for users aged 18 and above. We never knowingly collect personal data from minors.

• Age verification is carried out at registration, and anyone under 18 is prevented from creating an account.
• Any account registered with a false age will be permanently suspended.
• If a parent or guardian suspects their child's information may be held by us, please contact support immediately.

21vip This Privacy Policy may be updated from time to time. Any changes will be notified on this page, along with the date of the update.

• For significant changes, a notice may be sent to your registered email address in advance.
• Continued use of the platform after an update is considered acceptance of the revised policy.
• We recommend checking this page regularly.

If you have any questions about this Privacy Policy support@21vip.bizto get in touch.